Sandra Pineau-Boddison is senior vice president of customers for United. In this role, she provides a unified customer experience focus with an emphasis on providing an industry leading, high- quality product with a commitment to premier customer service. She is responsible for the carrier’s customer experience, food services, clubs and customer contact center functions, where she oversees a team of approximately 7,000 employees working across the network and at headquarters.
Prior to her current position, Sandra was senior vice president of United Express for United, overseeing the company’s regional operation. Previously, Sandra has served as vice president of customer contact centers for United and vice president of food services at United. She also served as vice president of the food services division at Continental Airlines. Sandra joined Continental in 1990.
Sandra currently serves on the International Flight Services Association (IFSA) Foundation Board, and has been involved with the association for almost 12 years.
She received her master’s degree in finance from Long Beach State and her bachelor’s degree in marketing from Texas State University. In 2005, she received an honorary doctorate of food service from the North American Association of Food Equipment Manufacturers, for exemplary service to the food service industry. She is married.