Sharon Grant is vice president of customer contact centers for United Airlines. In this role, she is responsible for all aspects of the contact centers, customer care and refunds for United. She oversees 5,000 global team members comprised in 8 centers in ten countries and remotely in over 35 states. She is also responsible for developing and maintaining the company’s strategy to remain an industry leader with a high quality product and commitment to great customer service.
Sharon has 20 years of accounting and auditing experience. Prior to her current role, Sharon held various positions in the Finance organization, with emphasis in Internal Auditing. In this capacity, she served on the Executive Committee of Board of the Institute of Internal Auditors, president of the Institute of Internal Auditors Research Foundation, chairman of the International Association of Airline Internal Auditors and member of the DePaul University Internal Audit Advisory Board.
Sharon received her Bachelor of Science degree in Accounting from Bradley University and is a Certified Public Accountant (CPA), Certified Internal Auditor (CIA) and Certified in Risk Management Assurance (CRMA). A 2016 Fellow of Leadership Greater Chicago, recognized as a Chicago United 2015 Business Leader of Color with and recipient of the Institute of Internal Auditors-Chicago Chapter 2013 “Inspirational Woman of the Year” award, Sharon is active in serving her community. A native Chicagoan and longtime Houstonian, Sharon enjoys living jointly in both cities. She is married with four children.